![]() ![]() Print shipping company’s bills of lading in 2 copies. We usually send you prepaid bills of lading for return (at our deeply negotiated freight rates), so you can save money on return shipping costs. Return address labels must be attached to the return outside of the stretch film. Otherwise they will get damaged and not be refundedĬartons must be secured and strapped down to the palette (if palette was used) so they will not move from their loaded positions during transportationĬargo must be wrapped in stretch film to bond it all together and avoid some pieces to go missing during transport If a wooden palette was originally used, return must be loaded on same or similar wooden paletteĬartons must be loaded RIGHT SIDE UP as indicated by the printed arrows. Packages MUST be sent back by the same delivery method they were originally delivered to you (UPS, FedEx or Freight).Īll items must be returned with an assigned Return Merchandise Authorization (RMA) numberĪll items must be packed EXACTLY THE SAME WAY as we have shipped it to you originally There cannot be any writing or labels on the original manufacturer packaging for the item You must have the original manufacturer packaging for the item (manuals, accessories, packaging materials) The product must be free from damages, scratches and/or defectsĪll merchandise cannot have been installed or used in any way To receive a refund, please make sure of the following:Īll returned merchandise must be in perfect resalable condition If you cannot be reached to obtain a correct phone number within 1 or 2 days of the arrival of the cargo at destination terminal, it will be returned after a short period to avoid storage charges by the freight carrier. If your customer record is not updated and the phone number we receive with your order is not valid for any reason, the shipment cannot be delivered. We receive your phone number through your order records. Please remember, the freight carrier must have a valid phone number to setup delivery appointment before attempting delivery. Returns for unused products purchased online must be submitted within 30 days from the date that your order has shipped.Īny shipment that cannot be delivered for any reason beyond our control or any shipment that is refused upon delivery by the buyer for any reason other than having apparent significant cargo damages, will be returned to us and will be handled according to the same exact return conditions and fees outlined herein. We will process returns for unused products and refunds only for items purchased from. For all other orders not associated with our "Free Shipping" offer, original shipping charges are non-refundable. All returns associated with any "Free Shipping" offer will have, the original shipping fees that we incurred in the process of shipping your order to you, deducted from the refund. Purchaser is responsible for the cost of return shipping. Any deviations from this requirement causes re-stocking fees to be applied to the refund amount, based on the condition of the return, and can vary anywhere between 20% to 50% of the original value of the product. We do not charge restocking fees, ONLY if the returned products arrive in 100% perfect resalable condition. Due to the inspection process and shipping times, please allow 10 business days for your credit to be applied after your return is received. When the return is received at our warehouse, it is opened and inspected to make sure the proper products have been received and that everything is in perfect resalable condition with no marks on the box. We will specify the address to ship your product(s) back to and with instructions on how to properly package your return and send you the paperwork to use with the return. You may also contact us using the information in our About us page.Īfter our Customer Care has processed your Return Merchandise Authorization (RMA), you will receive an email from our Customer Care Department containing your RMA number within 3-5 business days. To start your return, contact our Customer Care Department directly at 80 to speak with a Customer Care representative. Once our Customer Care department has received your request and approved your return, we will contact you via email with instructions and necessary documents for your return shipment. Please follow the process described below to return your item to our Customer Care department.
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